Document ID: 292462
http://support.veritas.com/docs/292462
Client Extensions installed on a machine running Outlook 2007 and Exchange System Manager (ESM) will not load
http://support.veritas.com/docs/292462
Client Extensions installed on a machine running Outlook 2007 and Exchange System Manager (ESM) will not load
Exact Error Message
The Add-in "Enterprise Vault" (C:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in.
The Add-in "Enterprise Vault" (C:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in.
Details:
Overview:
Enterprise Vault Client Extensions that are installed on a machine with Outlook 2007 and Exchange System Management installed will not load.
As per Microsoft Knowledge base, Microsoft does not support installing Microsoft Outlook and Microsoft Exchange Server 2003 (including Exchange System Manager), Microsoft Exchange 2000 Server (including Exchange System Manager), or Microsoft Exchange Server 5.5 on the same computer.
For more details about this limitation, please visit the following link: http://support.microsoft.com/kb/266418/en-us
Several common scenarios for the error to be displayed include the following:
Scenario 1
Exchange System Manager 2003 and Outlook 2007 are installed on the same machine.
Resolution:
1. Uninstall the Exchange System Manager on the client machine.
2. Re-install the Exchange System Manager on the client machine.
3. From a command prompt, type "fixmapi" and press "Enter". The "fixmapi" command generates no output and runs silently.
NOTE: Outlook and Microsoft Office Communicator should be closed prior to running the "fixmapi" command.
4. Restart the machine.
Scenario 2
Outlook 2007 is installed but the MAPI Profile in the Registry has become inconsistent
Resolution:
1. Open Outlook and navigate to Help -> Office Diagnostics (in Outlook 2003 this was "Detect & Repair").
2. When Office Diagnostics completes open a command prompt
Enterprise Vault Client Extensions that are installed on a machine with Outlook 2007 and Exchange System Management installed will not load.
As per Microsoft Knowledge base, Microsoft does not support installing Microsoft Outlook and Microsoft Exchange Server 2003 (including Exchange System Manager), Microsoft Exchange 2000 Server (including Exchange System Manager), or Microsoft Exchange Server 5.5 on the same computer.
For more details about this limitation, please visit the following link: http://support.microsoft.com/kb/266418/en-us
Several common scenarios for the error to be displayed include the following:
Scenario 1
Exchange System Manager 2003 and Outlook 2007 are installed on the same machine.
Resolution:
1. Uninstall the Exchange System Manager on the client machine.
2. Re-install the Exchange System Manager on the client machine.
3. From a command prompt, type "fixmapi" and press "Enter". The "fixmapi" command generates no output and runs silently.
NOTE: Outlook and Microsoft Office Communicator should be closed prior to running the "fixmapi" command.
4. Restart the machine.
Scenario 2
Outlook 2007 is installed but the MAPI Profile in the Registry has become inconsistent
Resolution:
1. Open Outlook and navigate to Help -> Office Diagnostics (in Outlook 2003 this was "Detect & Repair").
2. When Office Diagnostics completes open a command prompt
3. Type "fixmapi" and press "Enter". The "fixmapi" command generates no output and runs silently.
NOTE: Outlook and Microsoft Office Communicator should be closed prior to running the "fixmapi" command.
4. Restart the machine.
Scenario 3
The Enterprise Vault Client has not been registered correctly
Resolution:
1. Open a command prompt and navigate to "C:\Program Files\Enterprise Vault\EVClient"
2. If Enterprise Vault 7 Client or later has been installed, type "EVResetClient" and press "enter" (one of the steps taken is to re-register "Valkyrie.dll").
3. If Enterprise Vault 6 Client or earlier has been installed, type "regsvr32 Valkyrie.dll" and press "enter".
If the error still occurs or the "Valkyrie.dll" cannot be registered, reinstall the Enterprise Vault client from the installation media.
Scenario 4
Windows Desktop Search, Exchange System Manager and Outlook 2007 have been installed on the same machine
Resolution:
After installing Windows Desktop Search (Instant Search in Outlook 2007) the "Valkyrie.dll" fails to load due to inconsistencies with the Messaging Application Programming Interface (MAPI) profile in the Windows registry.
This can occur when uninstalling Windows Desktop Search 2.6 and installing Windows Desktop Search 3.0.1 without performing the required reboot.
1. Uninstall the Enterprise Vault client.
2. Uninstall Outlook and restart the machine.
3. Reinstall Outlook and restart the machine once more.
4. Install the Enterprise Vault Client
5. From a command prompt type "fixmapi" and press "Enter".
NOTE: Outlook and Microsoft Office Communicator should be closed prior to running the "fixmapi" command.
6. Restart Outlook and full functionality should be restored.
Note: In some environments running the Fixmapi utility will resolve the issue. (For more information on the Fixmapi utility refer to Microsoft article http://support.microsoft.com/kb/228457/ )
Related Documents:
http://support.veritas.com/docs/297031
Acknowledgements
Microsoft Corporation
Products Applied:
Enterprise Vault for Microsoft Exchange 2007 7.5, 2007 7.5 SP1, 2007 7.5 SP2, 6.0 SP4, 6.0 SP5, 7.0 SP1, 7.0 SP2, 7.0 SP3, 7.0 SP4
Last Updated: August 27 2008 09:59 PM GMT
Expires on: 04-30-2009
Subscribe to receive critical updates about this document
NOTE: Outlook and Microsoft Office Communicator should be closed prior to running the "fixmapi" command.
4. Restart the machine.
Scenario 3
The Enterprise Vault Client has not been registered correctly
Resolution:
1. Open a command prompt and navigate to "C:\Program Files\Enterprise Vault\EVClient"
2. If Enterprise Vault 7 Client or later has been installed, type "EVResetClient" and press "enter" (one of the steps taken is to re-register "Valkyrie.dll").
3. If Enterprise Vault 6 Client or earlier has been installed, type "regsvr32 Valkyrie.dll" and press "enter".
If the error still occurs or the "Valkyrie.dll" cannot be registered, reinstall the Enterprise Vault client from the installation media.
Scenario 4
Windows Desktop Search, Exchange System Manager and Outlook 2007 have been installed on the same machine
Resolution:
After installing Windows Desktop Search (Instant Search in Outlook 2007) the "Valkyrie.dll" fails to load due to inconsistencies with the Messaging Application Programming Interface (MAPI) profile in the Windows registry.
This can occur when uninstalling Windows Desktop Search 2.6 and installing Windows Desktop Search 3.0.1 without performing the required reboot.
1. Uninstall the Enterprise Vault client.
2. Uninstall Outlook and restart the machine.
3. Reinstall Outlook and restart the machine once more.
4. Install the Enterprise Vault Client
5. From a command prompt type "fixmapi" and press "Enter".
NOTE: Outlook and Microsoft Office Communicator should be closed prior to running the "fixmapi" command.
6. Restart Outlook and full functionality should be restored.
Note: In some environments running the Fixmapi utility will resolve the issue. (For more information on the Fixmapi utility refer to Microsoft article http://support.microsoft.com/kb/228457/ )
Related Documents:
http://support.veritas.com/docs/297031
Acknowledgements
Microsoft Corporation
Products Applied:
Enterprise Vault for Microsoft Exchange 2007 7.5, 2007 7.5 SP1, 2007 7.5 SP2, 6.0 SP4, 6.0 SP5, 7.0 SP1, 7.0 SP2, 7.0 SP3, 7.0 SP4
Last Updated: August 27 2008 09:59 PM GMT
Expires on: 04-30-2009
Subscribe to receive critical updates about this documentSubjects:
Enterprise Vault for Microsoft Exchange
Client: Ev Toolbar Icons Missing
Languages: English (US)
Operating Systems:
Windows XP Pro 5.1 SP2
Symantec World Headquarters:
20330 Stevens Creek Blvd. Cupertino, CA 95014
World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com/,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or ftp://ftp.entsupport.symantec.com
20330 Stevens Creek Blvd. Cupertino, CA 95014
World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com/,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or ftp://ftp.entsupport.symantec.com
No comments:
Post a Comment